DELIVERY & SHIPPING
From sleep-ready sets to easygoing homewear, every Mrqnasse™ order is prepared with care before beginning its journey to you.
Here’s what to expect after checkout.
ORDER PREPARATION
Orders typically require 2–5 business days for order confirmation, processing, quality checks, and packing before shipment.
During holidays, new releases, promotional periods, or periods of higher order volume, preparation may take up to 6 business days.
Please note that processing time is separate from the estimated transit times listed below.
SHIPPING FEE
A flat shipping fee of $6.99 per order applies unless a different rate is clearly displayed at checkout before you complete your purchase.
DELIVERY ESTIMATES
Estimated transit times after processing and dispatch are:
United States
8–14 business days
Canada, United Kingdom & Australia
10–16 business days
Other International Destinations
14–21 business days
Delivery estimates are not guaranteed arrival dates. Carrier conditions, destination, holidays, weather, customs procedures, and other circumstances outside our reasonable control may affect delivery times.
TRACKING
When your package ships, tracking details will be sent to the email address associated with your order.
It may take 1–3 business days after dispatch for the carrier to display the first tracking update.
If your tracking information has not updated after this period or you have concerns about your shipment, please contact our customer support team.
INTERNATIONAL ORDERS
International shipments may be subject to customs duties, taxes, or import charges imposed by the destination country.
Where shipments are sent DDU (Delivered Duty Unpaid), applicable duties, taxes, or import charges are the customer's responsibility and are not included in the product or shipping price unless otherwise stated at checkout.
Customs clearance procedures may also extend delivery times.
ORDER CHANGES & CANCELLATIONS
Need to correct your delivery information or request a cancellation?
Contact us at service@mrqnasse.com within 12 hours of placing your order and include your order number.
We will make reasonable efforts to accommodate your request. Once an order has entered processing, fulfillment, or shipment, changes or cancellation may no longer be possible.
DELIVERY ISSUES
If your order arrives damaged, please contact us within 72 hours of delivery. Include your order number and clear photos of the package and affected item so our team can review the issue.
If tracking indicates a delivery problem, your package has not arrived within the expected delivery period, or a shipping carrier confirms that a package has been lost in transit, please contact our support team.
We will review the shipment information and work with the applicable carrier or fulfillment provider as appropriate. Where a package is confirmed lost in transit, we will assist with an appropriate resolution in accordance with the circumstances and applicable consumer-protection requirements.
QUESTIONS ABOUT YOUR PACKAGE?
Brand Name:
Mrqnasse™
Legal Company Name:
Shanghai Shiguangxian Multimedia Network Technology Co., Ltd.
Mrqnasse™ is operated by Shanghai Shiguangxian Multimedia Network Technology Co., Ltd.
Business Address:
Building J, No. 988 Jingtang Road
Jiading District, Shanghai
China
Email:
service@mrqnasse.com
Hotline Service Hours:
Monday – Friday
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Saturday – Sunday
Closed
Please include your order number when contacting us about a purchase or shipment so we can locate your order and assist you efficiently.