RETURNS & REFUNDS
We want every Mrqnasse™ piece to feel right at home. If your order isn't quite what you expected, the following policy explains your return and refund options.
30-DAY RETURNS
Eligible items may be returned within 30 days of delivery.
To qualify, your item must be:
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Unworn and unused
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In its original condition
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Returned with original tags and packaging, where applicable
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Accompanied by valid proof of purchase
Items showing signs of wear, washing, alteration, or damage after delivery may not qualify for return.
STARTING A RETURN
Before sending anything back, contact us at:
Please include your order number, the item you would like to return, and the reason for your return.
Once your request has been reviewed and approved, we will provide the applicable return destination and shipping instructions and, when applicable, a return shipping label.
Do not send a return without authorization. Packages sent without the applicable return instructions may not be accepted or may experience processing delays.
SOMETHING WRONG WITH YOUR ORDER?
Please inspect your Mrqnasse™ sleepwear or homewear after delivery.
If you receive an incorrect, damaged, or defective item, please contact us promptly and provide your order number, a description of the issue, and clear photos where appropriate.
After reviewing the issue, we will provide an appropriate resolution, which may include a replacement or refund.
For verified incorrect, damaged, or defective items, Mrqnasse™ will cover the applicable return shipping cost when a return is required.
RETURN SHIPPING COSTS
For returns based on personal preference, such as ordering the wrong size, changing your mind, or no longer wanting an otherwise correctly delivered and non-defective item, the customer is generally responsible for the applicable return shipping cost unless otherwise required by law.
If the return is caused by an error on our part or the item is verified as damaged, defective, or incorrect, we will cover the applicable return shipping cost when a return is required.
Any applicable return instructions and shipping arrangements will be explained when your return request is approved.
ITEMS WE CANNOT ACCEPT
Returns are generally unavailable for:
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Personalized or customized products
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Gift cards
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Final-sale items clearly identified as non-returnable before purchase
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Items that have been worn, washed, altered, or damaged after receipt
For hygiene reasons, certain intimate or personal-wear products may also be ineligible for return where this restriction is clearly disclosed on the applicable product page before purchase.
These exclusions do not limit rights that cannot legally be excluded, including applicable rights relating to defective, damaged, or incorrectly supplied goods.
EXCHANGES
For a different size, style, or color, you may return the eligible original item according to this policy and place a new order for your preferred option.
This allows the replacement item to be purchased without waiting for the original return to complete.
EU ORDERS
Where applicable, customers in the European Union may have a statutory right to cancel qualifying online purchases within 14 days, subject to applicable exclusions and legal requirements.
Nothing in this policy is intended to restrict statutory cancellation, refund, or consumer rights that apply under applicable law.
REFUNDS
After your return arrives at the authorized return destination, we will inspect it and notify you of the outcome.
Approved refunds will be returned to the original payment method.
Please allow up to 10 business days after refund approval for us to process the refund. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If you have not received an approved refund after 15 business days, please contact service@mrqnasse.com and include your order number.
Unless otherwise required by applicable law, original shipping charges may not be refundable for returns made solely because of a change of mind or personal preference. This does not apply where an order is incorrect, damaged, defective, or where applicable law requires otherwise.
RETURN DESTINATION
Please contact us before shipping any return.
The correct return destination and shipping instructions will be provided after your return request has been reviewed and authorized.
Do not mail returns directly to our corporate business address unless our customer support team specifically instructs you to do so.
The corporate address listed below is provided for business identification and customer-service transparency and is not automatically the designated return facility.
CUSTOMER CARE
Brand Name:
Mrqnasse™
Legal Company Name:
Shanghai Shiguangxian Multimedia Network Technology Co., Ltd.
Mrqnasse™ is operated by Shanghai Shiguangxian Multimedia Network Technology Co., Ltd.
Business Address:
Building J, No. 988 Jingtang Road
Jiading District, Shanghai
China
Email:
service@mrqnasse.com
Hotline Service Hours:
Monday – Friday
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Saturday – Sunday
Closed
Please include your order number whenever you contact us about a purchase, return, exchange, or refund so we can locate the relevant order and assist you efficiently.